This guide explains what maintenance concretely covers, what happens to a website nobody maintains, and how to pick the level you genuinely need.
Maintenance is an agreement that somebody checks regularly and fixes things before they become a problem. Six levels, from plain monitoring to looking after an application. It is not compulsory — and if you do not need it, we will tell you so. The final monthly prices are on the website maintenance page.
01What website maintenance actually is
Once a site is live, things change quietly around it: certificates expire, software ages, forms stop sending messages after a change at the email provider, and security holes get found in components that were safe yesterday. Maintenance is an agreement that somebody checks that regularly and fixes it before it becomes a problem — rather than the fault being noticed only when a customer says “I couldn’t send you a message”.
In practice, maintenance covers four kinds of work:
Monitoring
Whether the site is up, whether the SSL certificate and the domain are valid, whether the contact form works.
Technical hygiene
Regular backups, updating the system and the plugins, malware checks, fixing broken links.
Content changes
New prices, opening hours, photographs, copy — an agreed number of hours a month.
Reporting
So that once a month you know what was done and how the site stands.
02What happens to a website nobody maintains
Nothing dramatic — and that is exactly the problem. A website does not “go down” at once; it decays quietly. A certificate expires, and the browser starts showing a warning about an insecure connection. A form stops working, and nobody notices for months. There is no copy of the site, so after a failure at the hosting provider you start from nothing.
03Our six levels, and what goes into each
What separates the levels comes down to three things: how many hours of changes are included, how quickly we respond, and what else is monitored. The final monthly prices per level are in one place — on the website maintenance page, so they are always accurate and so they only ever change in one place.
04Why the higher levels cost more
The lowest level (Monitoring) buys attention: somebody checks every month that everything works. Site STANDARD buys attention plus hands: two hours of changes, a report and a faster response. The higher levels (Growth, Shop, App) buy responsibility for a system that earns money — a shop where a monthly test purchase confirms that payment works, or an application where errors are watched before users report them.
05What maintenance is not
So there are no surprises, these are agreed separately:
- New features and new pages — that is further development of the site, estimated separately.
- A redesign — changing the look is not changing the content.
- SEO campaigns on the lower levels — SEO work exists only at the Growth level.
- Writing copy and taking photographs — we help fit them in, but producing them is a separate job.
06How to pick a level
Once you have picked a level, the final monthly price is listed against each of them.
If you want to see how the monthly figure comes together for your case, the maintenance calculator puts it together in a few questions — with no account and no obligation.
07Common questions
Can I cancel maintenance?+
Yes. The minimum term is 3 months (6 for Growth and App), and after that it continues month by month with 30 days’ notice. There is no annual tie-in.
What if I do not use the included hours?+
Hours do not carry over to the next month. The allowance exists so we can plan capacity — which is why the price is lower than charging for every hour separately.
Do you maintain a site somebody else built?+
Yes, but only after an initial review in which we establish what state it is in. We agree the scope and the price of that review in advance, according to what we find — there is no single price, because no two sites are the same.
Is VAT included in the price?+
The prices shown are the final prices of the service. VAT is not charged, as the provider is not registered for VAT.
What if my site goes down in the middle of the night?+
The monitoring reports the outage, and we respond within the response time of your level (from 8 working hours to 3 working days). For urgent cases there is an emergency call-out with a response within 4 working hours; its hourly rate is on the website maintenance page.
Do I even need maintenance?+
Not always. A site can run without us. Maintenance makes sense when the content is alive (you change prices, opening hours, work), when the site takes money, or when you have nobody to ask if something stops. If none of that applies — the lowest level, or nothing.